Our choice is a candidate who's facing a sentence vs one who can't complete one - SSPS Info Thames Water (2024)

FAQs

Do Thames Water text you? ›

We may also send you text messages about your account or services.

Our aim is to always deliver brilliant customer service and environmental performance – they are the biggest priorities for our turnaround plan. The three focus areas of our plan remain the same: fix the basics, raise the bar and shape the future.

At Thames Water, our purpose is crystal clear – to deliver life's essential service so our customers, communities and the environment can thrive. Water is life's great leveller. Every living thing needs it, every single day.

What if my property is vacant? If your property is furnished, or if you're carrying out renovations under the cost of £100,000 your account will need to stay open and your bill will be payable as normal. If your property is unfurnished you can contact us on 0800 980 8800 for further information.

Thames Water has been fined £3.3m after it discharged millions of litres of undiluted sewage into two rivers, killing more than 1,400 fish.

The Water Industry Act 1991 gives us legal authority to do this and if you don't already have one yet, we'll be contacting you in the next few years. If you're not sure if you have a meter, you can check by looking at your bill.

The three factors determining your strategic priorities are your company objectives, resources, and timing. Each goal uses a given amount of resources and time frame to meet company objectives. Objectives that impact your productivity or need urgent implementation go to the top of your list.

For the first time, the National Water Strategy brings together water-related measures across all relevant sectors: agriculture and nature conservation, administration and transport, urban development and industry.

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As the Thames is tidal, its waters are 'brackish' – a mixture of fresh and saltwater. Drinking untreated Thames river water is unsafe, although historically it has been used for many domestic and industrial purposes including cooking, brewing and generating power.

Why is Thames Water in debt? ›

Why did Thames Water take on so much debt? Thames Water's owners monetized its valuable infrastructure and steady income stream by creating shell companies that then issued debt that was serviced using payments from the core business.

Once we've got all the information we need, we'll send you your final bill within six working days. If there's a credit on your account we'll either transfer your credit to your new Thames Water account, or process a refund within five to 15 days, depending on the amount we owe you and the way you made your payments.

If you are leaving for an extended period of time, the best protection is to have the water shut off and the water lines drained. Seek the advice of a professional plumber, who can shut off the valve at the water meter and send water outdoors and away from the house or into a basem*nt drain.

We work hard to ensure the quality of your drinking water. Every year we carry out more than 500,000 tests. We take samples from our water mains and pipes, as well as from customers' taps. Since 2010, more than 99.95% of tests taken from customers' taps met the standard required by UK and European legislation.

Thames Water Utilities Ltd, known as Thames Water, is a British private utility company responsible for the water supply and waste water treatment in most of Greater London, Luton, the Thames Valley, Surrey, Gloucestershire, north Wiltshire, far west Kent, and some other parts of England; like other water companies, it ...

Welcome to Thames Water

We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.

Our Customer Guarantee Scheme is there to make fixed payments to you when we don't deliver against our core standards of service. These payments are normally made automatically by crediting your Thames Water account within a month of the issue. There are a few areas where we will offer fixed payments.

Thames Water has the highest ratio of debt to equity of any UK water company, and fines imposed by regulators over poor performance have worsened its predicament.